Spend & Raise FAQ

Go the the BISSA Spend and Raise eStore.

What is a Spend and Raise eStore?

 It’s one of the most generous online shopping sites when raising money for a cause.

An eStore is a directory of hundreds of your favourite online shopping retailers. These include John Lewis, Debenhams, Sainsbury’s, Marks & Spencer and many more.

Each time you shop with these retailers via your eStore, a commission is generated and given to your cause.

It’s a great way to raise money for your charity, sports group, school, church, or not for profit organisation. Your eStore is free, there are no set up or ongoing fees, and it’s updated for you by Spend and Raise.

There are always great offers for you and your supporters to choose from, and with the commission that your cause receives from every purchase, it’s a win-win scenario for everyone.

How does the eStore work?

Every time someone visit the eStore, clicks through to a retailer’s website via a banner or text link and makes a purchase, a commission is generated and then given to the eStore account by the retailer.

So how does it technically work?

 When a retailer link or product is clicked, and the Supporter is taken from the eStore to the retailer’s website, a cookie is placed on the Supporter’s computer.

A cookie is a very small text file which contains information such as the date and time that the Supporter visited the eStore and clicked on the banner/link that took them to the retailer’s website.

Spend and Raise cookies do not contain or access any personal data, they do not contain viruses, cannot read your hard drive and cannot carry out any functions on your computer.

If you would like to speak to us about the best cookie settings for your browser, to ensure that your transactions process successfully, please contact us.

How do I make sure that my purchases track?

 Whilst the vast majority of transactions do track, there are situations where something can go wrong. This can be for a number of reasons including anti-spyware, anti-virus or other protection on your computer might prevent commission tracking back to your account.

In order to aid successful tracking on your computer, please consider the following points:

1)  Always start your shopping journey at your Spend and Raise eStore and complete the process from here.

2) Ensure that you purchase immediately after clicking through from your eStore. Do not click to any other sites during this process and do not use any codes/deals other than those promoted on your Spend and Raise eStore.

3) Ensure that your internet browser and firewall/security software is enabled to allow cookies.

Do I have to make my purchase immediately?

 Transactions must be completed immediately and wholly online via your Spend and Raise eStore.

This means that you can’t click through to a retailer’s website and place items in your basket and then come back and purchase them at a different time. Or you can’t generate a quote, save it, and then come back and purchase that saved quote.

You can go back and make a purchase with the retailer if you want, but you must start the process from the beginning again, not using any previously saved quotes or shopping baskets.

How much commission does each retailer give?

 There are different commission rates for different retailers, and sometimes on different product ranges within their sites, e.g. Expedia currently offers 7% commission on hotels and 6.5% commission on car hire etc.

[As at Feb 2012]

We’re worried about personal details on the internet, are we protected?

The security of credit card and personal details is taken very seriously by Spend and Raise. We only deal with retailers who we are confident adhere to best practice when shopping online.

The eStore does not take your personal credit card information.

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